Warranty & Returns
Our entire assortment of Kalonda watches comes with a 1-year manufacturer’s warranty. Warranty terms and conditions apply to each item and can be found in the accompanying documentation. If you have any questions or wish to claim under the warranty terms and conditions, then send an e-mail to firstname.lastname@example.org
In all cases, the following causes of damage are not covered by the manufacturer’s warranty:
• water/fluid damage
• damage caused by incorrect usage of the product
All repairs will be handled by the Kalonda warranty department. If the defect is not covered by the manufacturer’s warranty, then you will receive an estimate for the cost of repair. On this estimate, you then indicate whether you agree to the repair work (at the given price) or that you decline the repairs. If you decline the repairs, we will send the watch back to you.
Until 14 days after the date that you have received the products, or the last product in case of an Order Confirmation for multiple products ordered but received separately (“withdrawal period”), you may choose to return the product to us, without giving any reasons for such return and in accordance with the instructions below (“right of withdrawal”).
To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g. by e-mail) within the withdrawal period mentioned above. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of your right of withdrawal before expiry of the withdrawal period.
We will communicate to you an acknowledgement of receipt of your withdrawal notification on a durable medium (e.g. by e-mail)